A good call gets the right help faster

When calling in a support call, tell our Office Administrator (Jackie) what application you have a question about, i.e., Accounts Payable, TAR, FAM, Applicants, HMS Manager, etc. and a very short description of what the problem is.  She will log the call and a software support specialist will call you back.  If we know what the application is from the start, the support tech who specializes in that application will return your call and go into as much detail as you need.

Support is not the same as Training

A support call is to help you with a specific problem you are having and not meant to train you on the software application.  Access HELP for documents and videos so that you are familiar with the application before you call in.

If you have a HUD question, ask HUD

When questions are related to HUD regulations, these should be directed to your HUD Representative or PIC Coach.  While we do our best to answer these kinds of questions we don’t always know the answers, your best option is to utilize your HUD contacts.

Best Practices

Please ask your supervisor about procedures specific to your Housing Authority.  We can advise you how other housing authorities do things, but every Housing Authority is different and your supervisor will know those answers.

New employee training

New employees should be trained before they call Support.  Contact Jackie, our Office Administrator, about online training opportunities.  Jackie@habinc.com or call 608-785-7650

Email Option

Remember that you can also email your support questions to support@habinc.com.